Even the best intentioned company can make mistakes in its email strategy or execution. Recovering from those mistakes does not have to be a painful and slow process. We’ve helped many companies get back to the path of best practices.
A leaked password. A broken network filter rule. A bug in an email template. Some fancy malware from that thumb drive you got in that conference. These are but a few of the things that can mess with the thousands of little things that need to be perfect in order for your infrastructure to be secure. In the blink of an eye, thousands of unauthorized messages can go out of your servers and wreak havoc with your carefully amassed reputation. The same reputation that your customers’ count on to get their messages into the inbox.
This is a surefire way to ruin your day. Perhaps even a week or three. And your customers’.
The aftermath of this kind of incident always includes lots of dealings with ISPs who are now rejecting your good email, DNS lists that were quick to add your IP addresses and domain names so as to stop the unwanted flow of messages; and other forms of reactive — and often long term — mechanisms that were triggered by a hiccup in your processes or infrastructure.
While there are no silver bullets, we can put our experience and resources to work for you. Once the problem source has been identified and resolved, we can assist your staff in reaching out to all relevant parties to do a more effective damage control. Our experts speak the language and know the ins and outs of the internal processes of many ISPs and relevant DNS lists.
Our team of experts will help you prioritize efforts and take effective actions to repair the damage and move on in record time. The equivalent of an email reputation pit stop.